To help ensure that cleints receive the best service, Vanderpump & Sykes has joined several specialist organisations and has been awarded quality marks both of which are aimed at enhancing the service delivered.
Conveyancing Quality Scheme (CQS)The CQS quality mark is awarded by the Law Society in recognition of the high standards provided to residential property clients. The scheme is designed to improve efficiency using consistent standards and service levels. Vanderpump & Sykes are required to undergo strict assessment, compulsory training, staff reporting, random audits and annual reviews. The CQS has the support of the Council of Mortgage Lenders, the Banking Societies Association, Legal Ombudsman and the Association of British Insurers. |  |
ISO 9001Vanderpump & Sykes meet the ISO 9001:2008 (LawNet) standard, which has specific requirements for a quality management system. that meets customer and applicable statutory and regulatory requirements. The quality management system must aim to continually improve internal processes and conform to customer and applicable statutory and regulatory requirements. |  |
LawNetAs a member of Lawnet, Vanderpump & Sykes receive a host of valuable benefits to help provide a better client experience. Substantial marketing, training and quality assurance support plus best practice forums, with fellow professionals, are just a few of the many benefits which are passed onto clients. |  |
Lawyers For Your Business (LFYB)LYFB aims to help people running or setting up a small or medium sized business. The legal advice provided can save problems and costs for a business later. As members of the scheme, Vanderpump & Sykes undertake to offer a free half hour consultation on business legal issues. |  |
ResolutionResolution is an organisation which believes in a constructive, non-confrontational approach to family law matters. They also campaign for improvements to the family justice system. Support is received, by Vanderpump & Sykes, through its national and regional training programmes, publications, good practice guides and accreditation schemes. Resolution also trains and accredits mediators and is the only body providing training and support for collaborative lawyers in England and Wales. |  |
