Were you satisfied that a legal advisor was seen within a reasonable time after your initial enquiry?
Did your initial appointment start on time?
Did your subsequent appointments start on time?
Were you satisfied that you saw your legal advisor generally when required?
How satisfied were you with the manner in which your calls and/visits were handled?
When your solicitor was unavailable, were you satisfied with the help received during their absence?
Did your legal advisor explain the legal work which may be required and likely timescales?
Were our costs fully explained to you?
Did the person who advised you communicate in plain language?
Were you kept sufficiently informed about how your case was progressing?
Did you find the person who advised you easy to understand?
Was our service good value for money?
Would you choose us to represent you on another matter?
Would you recommend us to colleagues, family or friends?
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